Call analytics and metrics. Track performance, latency, success rates, and conversation insights.
Combined Voice + Chat Dashboard
Returns voice + chat analytics in one payload. The voice slice is the same shape as /v1/voice-sessions/analytics/dashboard; the chat slice mirrors /v1/conversations/analytics/dashboard. combined_cost rolls up the per-channel cost numbers.
query Parameters
start_dateend_dateagent_idchannelOptional channel filter. Voice channels (phone/web/whatsapp_voice) scope the voice slice and zero out the chat slice. Chat channels (sms/whatsapp_chat) do the inverse. Omitting returns both fully.
directionOptional direction filter — applies to the voice slice only.
interval^(hour|day|week)$Combined Voice + Chat Dashboard › Responses
Successful Response
start_dateend_dateCOMPREHENSIVE ANALYTICS RESPONSE - Single Source of Truth
This is the primary analytics endpoint. Backend returns everything the frontend needs - no client-side calculations required.
Chat-side analytics payload mirroring the voice dashboard contract.
Cross-channel cost roll-up for the combined dashboard.