Introduction to Neuratel Studio
Neuratel Studio is an enterprise AI voice agent platform. Build agents that handle inbound phone queues, run outbound campaigns, and integrate with your systems — all configured through a visual dashboard or 100+ REST API endpoints.
What Neuratel Is
Neuratel gives you the full stack for AI-powered telephony:
- Agent builder — configure the brain (LLM), voice (TTS), transcriber (STT), conversation behavior, tools, transfer rules, and analytics in one place
- Phone number management — assign numbers to agents and manage routing from the dashboard
- Outbound campaigns — upload contact lists, schedule dial windows, and run automated campaigns with real-time progress tracking
- Visual workflow builder — a visual editor for building branching conversation logic without code
- Supervisor controls — listen live to active calls, whisper to your agent without the caller hearing, or barge in to take over
- Analytics — per-call transcripts, AI-powered summaries, sentiment scores, and custom metric tracking
Key Differentiators
Phantom AI Stack
Neuratel ships its own proprietary AI stack alongside third-party providers:
| Component | Phantom Option | What It Gives You |
|---|---|---|
| LLM | phantom | Neuratel-optimized reasoning model (shipped) |
| TTS | phantom-english-speech-preview, phantom-arabic-speech-preview | Native Arabic support + built-in voices (shipped) |
| STT | phantom-stt-v1 | Coming soon |
All Phantom models run on Neuratel infrastructure — no third-party API keys required.
Arabic Language Support
Phantom Speech ships voices trained specifically for Arabic telephony, including regional dialect awareness. Arabic agents can be built end-to-end without mixing providers.
Fast Interruption Handling
Voice activity detection detects caller speech quickly and the agent stops speaking within a fraction of a second. This is the single biggest factor separating natural-sounding AI calls from robotic ones — most platforms add noticeable dead air on interruption.
Supervisor Controls
Managers can join any active call from the dashboard:
- Listen — silent monitoring, caller and agent hear nothing
- Whisper — coach your agent in real time; only the agent hears you
- Barge — take over the call directly
What You Can Build
Inbound
| Use Case | Description |
|---|---|
| IVR replacement | Replace touchtone trees with a conversational agent that understands natural language |
| Customer support | 24/7 first-line support that resolves common issues and escalates when needed |
| Appointment scheduling | Book, reschedule, and cancel appointments over the phone |
| Lead qualification | Screen inbound leads before routing to sales |
Outbound
| Use Case | Description |
|---|---|
| Collections | Friendly payment reminder calls with real-time response handling |
| Appointment reminders | Automated reminders with confirmation and rescheduling |
| Customer surveys | Post-service feedback collection at scale |
| Lead outreach | First-touch qualification calls from uploaded contact lists |
Architecture Overview
Every call flows through a fixed set of resources:
Code
An Agent is the central resource. It has seven configurable sections:
| Section | Purpose |
|---|---|
brain | The LLM — provider, model, system prompt, temperature |
voice | The TTS engine — provider, voice, speed, stability |
transcriber | The STT engine — provider, model, language |
conversation | Turn detection, first message, silence timeout, interruption mode |
tools | MCP servers, knowledge base connections, function tools |
transfer | Rules for handing calls off to humans or other agents |
analytics | What to track, custom metrics, webhook destinations |
A Phone Number points to an agent. When a call arrives on that number, the platform loads the agent config and starts the conversation. When the call ends, it fires webhooks and writes the call record.
Provider Ecosystem
You choose best-in-class providers for each AI component, or use Phantom for everything:
LLM: OpenAI (gpt-5.4, gpt-4.1, gpt-4.1-mini, gpt-4.1-nano) · Groq (llama-3.1-8b-instant, meta-llama/llama-4-scout-17b-16e-instruct) · Phantom (phantom)
TTS: ElevenLabs (eleven_flash_v2_5) · Cartesia (sonic-3) · Phantom (phantom-english-speech-preview, phantom-arabic-speech-preview)
STT: Deepgram (nova-3, nova-3-medical) · OpenAI (gpt-4o-mini-transcribe)
Get Started
Neuratel is invite-only with hands-on onboarding. Start with a free technical consultation at neuratel.ai — we'll have your agents live within 24 hours.
- Account Setup — onboarding and dashboard walkthrough
- Authentication — API keys and session auth
- Quickstart — create your first agent end-to-end
- Platform Overview — how all the pieces fit together