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Resources

Changelog

All notable changes to Neuratel Studio are documented here. Dates reflect general availability unless marked otherwise.

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May 2026

MCP Server v0.3.0 — 46 Tools

The Neuratel MCP server expanded from 28 to 46 tools across 11 domains.

• Conversations (8 tools): list_conversations, get_conversation, send_message, list_conversation_messages, get_conversation_message, update_conversation_status, assign_conversation, close_conversation
• DNC (6 tools): list_dnc_entries, add_dnc_entry, remove_dnc_entry, check_dnc, import_dnc_list, export_dnc_list
• Analytics (1 tool): get_usage_stats
• Variables (1 tool): resolve_variable
• Agents domain expanded: duplicate_agent, import_agent, export_agent added

SDK v0.2.0 — 15 Resources

Both the Python SDK (neuratelai) and TypeScript SDK (@neuratelai/sdk) shipped v0.2.0 with 15 resource modules and full type coverage generated from the live OpenAPI spec.

• New resources: whatsapp, workflows, integrations (replaces auth_connections)
• Removed UI-only resources: auth, organizations, notifications, status, voices
• Published to PyPI and npm

DNC API

Do Not Call list management is now available as a first-class API:

• List, add, and remove DNC entries (/v1/dnc/entries)
• Phone-number-level check for pre-call compliance (/v1/dnc/check)
• DNC settings and configuration (/v1/dnc/settings)
• dnc.added webhook event

Knowledge Base Improvements

• knowledge-base/from-url endpoint for adding web content to agent knowledge bases
• knowledge-base/query endpoint for direct search queries
• File and text upload endpoints for document ingestion

Dynamic Variables

• resolve_variable MCP tool for programmatic variable resolution
• Agent required-variables endpoint: GET /v1/agents/{agent_id}/required-variables
• Per-conversation dynamic variables: PATCH /v1/conversations/{conversation_id}/dynamic_variables

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April 2026

Conversations API

Unified conversation model across voice, SMS, and WhatsApp channels:

• List and retrieve conversations: GET /v1/conversations
• Send and read messages: POST/GET /v1/conversations/{id}/messages
• Conversation analytics dashboard: GET /v1/conversations/analytics/dashboard
• Timeline and read-status tracking

Billing

• Per-second billing for voice calls
• Stripe integration for payment methods and invoicing
• Balance management with top-up and auto-reload
• Usage tracking: GET /v1/billing/usage, GET /v1/billing/usage/daily
• Balance history and admin revenue dashboards

WhatsApp Voice Calling

• Outbound voice calls to WhatsApp numbers: POST /v1/whatsapp/outbound-call
• Outbound voice messages: POST /v1/whatsapp/outbound-voice
• WhatsApp account management with call permissions

SDK Initial Release (v0.1.0)

First public release of both SDKs:

• Python SDK: httpx + Pydantic v2, async/await support
• TypeScript SDK: zero runtime deps (uses global fetch), Node ≥ 18

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March 2025

Campaign CSV Bulk Import

Upload up to 10,000 contacts per CSV file (previously limited to 1,000). Maximum file size increased to 10 MB. Column validation errors are now surfaced per-row with line numbers.

Supervisor Controls

Live call supervision is now generally available:

• Listen — monitor a live call silently
• Whisper — speak to the agent without the caller hearing
• Barge — join the call as an audible participant
• All actions available via dashboard and API (POST /v1/voice-sessions/{id}/listen, /whisper, /barge)

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February 2025

Post-Call Analysis — Rubric Evaluation

Define a custom rubric with scored criteria for automatic post-call evaluation. Each criterion has a name, weight, and pass/fail threshold. Results are attached to the call record and available via webhook (call.summary.ready event).

Example rubric:

Code
{
  "analytics": {
    "rubric": [
      { "name": "verified_identity", "description": "Agent confirmed caller's full name and account number", "weight": 1.0 },
      { "name": "resolved_issue", "description": "Caller's issue was resolved without transfer", "weight": 2.0 }
    ]
  }
}

Knowledge Base from URL

Add web pages directly to an agent's knowledge base by URL. Neuratel crawls the page and indexes the content:

Code
curl -X POST https://api.neuratel.ai/v1/knowledge-base/from-url \
  -H "Authorization: Bearer nk_live_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{"url": "https://example.com/help/faq", "agent_id": "agent_xyz789"}'

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January 2025

Platform Launch

Neuratel Studio is now available. Initial release includes:

Core Voice Agents

• Agent builder with brain, voice, transcriber, conversation, and tools configuration
• Inbound and outbound call handling
• MCP tool integration for calling external services during conversations
• Call recording and transcription

Outbound Campaigns

• Create call lists from CSV upload
• Dynamic template variables from contact data
• Campaign controls: start, pause, resume, stop
• Real-time progress tracking and per-call outcomes

Phone Number Management

• Provision local and toll-free numbers
• Assign and unassign agents per number
• Support for US, Canada, EU, UK, and MENA regions

Webhooks

• Real-time event delivery for call lifecycle, transcripts, and recordings
• HMAC-SHA256 signature verification
• Delivery logs and retry tracking

API and Authentication

• Full REST API at https://api.neuratel.ai
• Scoped API keys with nk_live_ prefix
• Zero-downtime key rotation with grace period

Team Management

• Invite team members with Admin, Operator, or Viewer roles
• Organization settings and provider credential management

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Coming Soon

• Zapier integration for no-code workflow automation
• Salesforce CRM connector — sync call outcomes and transcripts to Salesforce records automatically
• HubSpot integration — log calls and create contacts from conversations
• Voicemail detection and custom voicemail drop messages
• Multi-language agent routing — detect caller language and route to the appropriate agent

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Have feedback? Email [email protected] or use the feedback button in the dashboard.