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Core Concepts

Status Page

Neuratel maintains a public status page that reports the real-time health of every platform component. Use it to check current availability, review past incidents, and subscribe to notifications when issues arise.

Status Page URL

status.neuratel.ai

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Monitored Components

The status page tracks the health of these platform components:

Component	Description
API	Core API availability, request latency, and authentication
Voice Processing	Media server health, voice pipeline (STT, LLM, TTS), and audio quality
Phone Network	Telephony ingress and egress — inbound and outbound call connectivity
Dashboard	Web application availability and responsiveness

Each component independently reports its status.

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Status Indicators

Indicator	Meaning
Operational	All systems functioning normally
Degraded Performance	Service is available but experiencing higher latency or reduced throughput
Partial Outage	Some functionality is unavailable — typically one sub-component or region
Major Outage	Significant service disruption affecting core functionality

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Incident Communication

During incidents, the Neuratel team follows a structured communication process:

1. Initial Notice — Issue identified and under investigation. Affected component is marked as degraded or down.
2. Status Updates — Progress updates posted at least every 30 minutes while the issue persists.
3. Resolution — Issue resolved. Component marked as operational. Summary of impact and fix provided.
4. Post-Mortem — For major incidents, a detailed root cause analysis is published within 5 business days.

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Subscribe to Updates

Stay informed about incidents and maintenance without checking the page manually.

Email Subscription

Visit status.neuratel.ai and click Subscribe to enter your email address. You'll receive notifications for incidents and maintenance windows.

Slack Subscription

On the status page, click Subscribe via Slack to add a Slack channel webhook and receive updates directly in your workspace.

RSS/Atom Feed

Subscribe via your preferred feed reader using the RSS/Atom links on the status page.

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Programmatic Status Access

The current platform status is available as a public JSON endpoint (no authentication required). You can poll it to build custom monitoring or alerting integrations:

Code
curl https://api.neuratel.ai/v1/status/public

Code
import httpx

response = httpx.get("https://api.neuratel.ai/v1/status/public")
status = response.json()

for component in status["components"]:
    print(f"{component['name']}: {component['status']}")

Code
const response = await fetch("https://api.neuratel.ai/v1/status/public");
const status = await response.json();

status.components.forEach((c) => {
  console.log(`${c.name}: ${c.status}`);
});

Response:

Code
{
  "overall_status": "operational",
  "components": [
    {"name": "API", "status": "operational"},
    {"name": "Voice Processing", "status": "operational"},
    {"name": "Phone Network", "status": "operational"},
    {"name": "Dashboard", "status": "operational"}
  ],
  "active_incidents": [],
  "updated_at": "2025-01-15T14:30:00Z"
}

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SLA Targets

Neuratel targets the following uptime commitments:

Component	Monthly Uptime Target
API	99.9%
Voice Processing	99.9%
Phone Network	99.9%
Dashboard	99.5%

Historical uptime data is visible on the status page for the past 90 days, broken down by component.

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Maintenance Windows

Scheduled maintenance is communicated in advance:

• 48+ hours notice via email, Slack, and the status page.
• Maintenance windows are scheduled during low-traffic periods, typically Sunday 02:00–04:00 UTC.
• During maintenance, affected components are marked accordingly on the status page.

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API Endpoints

Endpoint	Auth Required	Description
GET /status/public	No	Full public status payload
GET /status/feed.rss	No	RSS/Atom incident feed
POST /status/subscribe	No	Email subscription
POST /status/subscribe/slack	No	Slack webhook subscription
GET /health	No	Simple API health check

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Next Steps

• Monitoring — Real-time event streaming and active call tracking
• Notifications — In-app notifications for platform events
• Analytics — Performance metrics and post-call analysis